Job Details
We’re looking for a proactive and technically skilled IT Support Specialist to join our growing team at Dealnox Tech. In this role, you’ll be the first line of support for internal teams and external clients, helping to maintain the efficiency, security, and reliability of our IT infrastructure.
You will play a vital role in troubleshooting hardware and software issues, ensuring smooth operations, and assisting with system setups, upgrades, and security protocols. This position is perfect for someone who thrives in a fast-paced environment and has a knack for solving complex problems with patience and clarity.
Location: Remote
Employment Type: Full-time
Experience Level: Mid-level
Department: Technical Support / IT Services
Key Duties & Responsibilities
- Provide day-to-day technical support for desktops, laptops, mobile devices, and software applications
- Troubleshoot and resolve network issues, hardware malfunctions, and system errors
- Configure, install, and upgrade operating systems and software tools
- Support and maintain IT documentation, inventory, and user guides
- Monitor system performance and ensure system security through antivirus, firewalls, and patches
- Respond to tickets and inquiries promptly, delivering exceptional customer service
- Assist with onboarding and offboarding of users, including account setup and access control
- Collaborate with other IT team members to improve processes and implement tech upgrades
What We Offer
- Dynamic Work Culture: Work with a forward-thinking team that values innovation and collaboration
- Professional Growth: Access to learning resources, certifications, and career advancement paths
- Work Flexibility: Hybrid or fully remote work options to fit your lifestyle
- Tech-First Environment: Modern tools and systems to help you do your best work
- Competitive Compensation: Attractive salary with performance-based bonuses
- Health & Wellness Support: Benefits to keep you and your family supported
- Meaningful Impact: Your support helps global businesses run smarter and faster
Apply now and become the engine that powers our digital excellence.